User experience refers to the experiences someone has while using a particular website or platform. If they have a good user experience, they are more likely to become customers and spend their money on the products or services on offer. Based on this, user experience is incredibly important and it is something that webmasters and web designers need to focus on in order to achieve conversions.

There have been many studies carried out in relation to user experience and they very much suggest that it is something to prioritise. The internet is completely inundated with websites, many of them offering similar products. If a user finds that they enjoy using a particular website more, it makes sense that they will return to this website again. By ensuring a positive user experience, company owners can find themselves new customers and in the process, find loyal customers who will continue to use their business.