If you make the decision to move web design agencies, you are not alone. People make the move all the time if they feel like they are not getting the value for money and service they require. It may also be based on results, and people feeling like they are not getting enough out of their relationship with their agency.
Think carefully before you move at the same time. It’s not a decision to be taken lightly, as web design and web marketing services do not come cheaply. You would not want to be in a position where you are moving to another agency and you are even more dissatisfied.
Take the time to talk to your chosen agency. Do they sound knowledgeable? Are they experienced? Also check your contract with your current agency. Understand whether they own your website and content and if it is on a bespoke system.